Complaint and Appeal
An appeal is a request to reconsider a certification decision we have made. A complaint is any dissatisfaction you want to raise about our service or about an organization we have certified.
As a requirement of our impartiality, both are reviewed by independent people who were not involved in the original decision, and we handle the process according to our written Complaints and Appeals Procedure.
You can submit your request using the form below, and you are welcome to review our procedure documents.
For complaints and appeals related to the Rainforest Alliance program, call 0232 446 44 16 and dial extension 601. Our representatives will get in touch with you as soon as possible.
Complaint and Appeal
